How Westcoast Workwear Ltd works with you: ordering, delivery, returns, your data and how we run our business. If anything is unclear, call 0800 169 2228 or email sales@westcoastworkwear.co.uk.

Terms & conditions of sale

These terms apply to every order placed with Westcoast Workwear Ltd (Company No. 12933247), online, by phone, by email or through a customer portal.

1. Quotes. Quotes are valid for 30 days and are based on the quantities, colours and logo sizes stated. Changes may change the price.
2. Prices. Website prices are shown excluding VAT unless stated. VAT is added at the current rate. Delivery charges are shown in our Delivery policy below.
3. Minimum order. There is no minimum order, including for embroidery.
4. Logo setup. Logo setup (digitising or screens) is free on orders over £100 ex VAT. Below that, a setup charge applies and is shown on your quote.
5. Proofs. We send a digital proof before production. Production starts only once you approve it. Please check spelling, colours, size and position carefully: once approved, mistakes on the proof are your responsibility.
6. Colours. Thread and ink colours are matched as closely as possible. Small differences between screen, proof and finished item are normal and are not a fault.
7. Garment tolerances. Sizes and colours can vary slightly between brands and batches. Size guides are a guide only. Logo placement can vary by up to 1 cm.
8. Lead times. Standard lead time is 5–7 working days from proof approval and payment. Dates we give are estimates; we are not liable for losses caused by delays outside our control.
9. Payment. Orders are paid in full before production unless we have agreed a credit account with you. Approved account customers pay within 30 days of invoice. Goods remain our property until paid for in full. We may charge late-payment interest under the Late Payment of Commercial Debts (Interest) Act 1998.
10. Cancelling. You can cancel free of charge before you approve your proof. After approval, branded items are made to order and cannot be cancelled. Plain (unbranded) items follow our Returns policy.
11. Your artwork. You confirm you own or have permission to use any logo, name or design you send us (see Artwork & intellectual property).
12. Our liability. If we are at fault, our liability is limited to replacing the goods or refunding the price paid. We are not liable for indirect losses such as lost profit. Nothing here limits liability for death or injury caused by negligence, or your statutory rights as a consumer.
13. Customer portals. Portal pricing and products are agreed with the portal owner. Orders placed on a portal follow these terms unless your contract says otherwise.
14. Law. These terms are governed by the law of England and Wales.

Privacy policy

Westcoast Workwear Ltd ("we", "us") respects your privacy and handles your personal data in line with UK GDPR and the Data Protection Act 2018. We are registered with the Information Commissioner's Office (ICO).

Who we are. Westcoast Workwear Ltd, Unit 24, AK Business Park, Russell Road, Southport, PR9 7SA. Company No. 12933247. VAT No. 359722466. We are the data controller. Contact: sales@westcoastworkwear.co.uk or 0800 169 2228.

What we collect.

• Contact details: name, job title, company, email, phone, delivery and billing address
• Order details: products, sizes, names for personalisation, logos and artwork you send
• Account details: login email and order history on our website and customer portals
• Payment details: handled by our payment provider; we do not store card numbers
• Website data: IP address, browser and pages visited, via cookies (see Cookie policy)
• Calls and emails: notes of what you asked us so we can help

Why we use it (and the lawful basis).

Purpose	Lawful basis
Quoting, making and delivering your order	Contract
Invoicing, accounts and tax records	Legal obligation
Customer service and order updates	Contract / legitimate interests
Business-to-business marketing emails	Legitimate interests (you can opt out any time)
Marketing to individual consumers	Consent
Improving our website	Legitimate interests / consent for cookies

Who we share it with. Only those who help us run the business: our website and order system, accounting software, email marketing platform, payment provider, couriers, and our bookkeeper. Some of these store data outside the UK; where they do, we rely on UK adequacy rules or approved contract clauses. We never sell your data.

How long we keep it. Order and invoice records: 6 years (HMRC rules). Quotes that don't go ahead: 2 years. Marketing contacts: until you unsubscribe. Logos and artwork: kept on file so re-orders are quick; ask us and we'll delete them.

Your rights. You can ask to see, correct, delete, restrict or move your data, and object to marketing. Email sales@westcoastworkwear.co.uk. We reply within one month. You can also complain to the Information Commissioner's Office (ico.org.uk).

Cookie policy

Our website uses cookies: small files saved on your device that help the site work and show us how it's used.

Type	What it does	Can you turn it off?
Essential	Keeps your basket, login and checkout working	No – the site won't work without them
Analytics	Counts visits and popular pages (e.g. Google Analytics)	Yes
Marketing	Measures our adverts and shows relevant ads (e.g. Google Ads, Meta)	Yes

Managing cookies. Change your browser settings to block or delete cookies. Blocking essential cookies will stop the basket and checkout working.

Delivery policy

Branded orders are dispatched 5–7 working days after proof approval and payment; plain items usually ship within 2–3 working days. We deliver across the UK and Europe.

Service	Where	Cost
Free delivery	UK mainland, orders over £150	Free
Tracked courier	UK mainland, orders under £150	From £4.50, based on weight (shown at checkout)
Click & collect	Unit 24, AK Business Park, Russell Road, Southport, PR9 7SA	Free
Highlands, Islands, Northern Ireland and Europe	On request	Quoted

• Need it for a date? Tell us when you order and we'll confirm if we can hit it. Express production may cost extra.
• Please check your delivery when it arrives and tell us about any missing or damaged boxes within 3 working days.
• Risk passes to you on delivery. If a parcel is lost in transit, we'll replace or refund it.

Returns, refunds & cancellations

Branded and personalised items are made to order, so we can only take them back if they're faulty or we made a mistake.

Situation	What to do	Time limit	What we do
Our mistake (wrong item, or logo not as approved proof)	Email photos and your order number	7 days from delivery	Reprint or refund, and collect the wrong items free
Faulty item	Email photos of the fault	30 days from delivery	Repair, replace or refund
Damaged in transit	Email photos of box and item	3 working days	Replace or refund
Plain item, changed mind (business buyer)	Email us first	14 days, unworn, in packaging	Refund less return postage, no restocking fee
Plain item, changed mind (consumer)	Email us	14 days to cancel, 14 more to return	Full refund within 14 days of getting it back
Branded / personalised item, changed mind	–	–	Not returnable (made to your design)

How to return. Email sales@westcoastworkwear.co.uk with your order number before sending anything back. Return address: Westcoast Workwear Ltd, Returns, Unit 24, AK Business Park, Russell Road, Southport, PR9 7SA. Use a tracked service and keep proof of postage.

Refunds go back to the original payment method within 14 days of us receiving and checking the goods.

Not faults: normal wear and tear, damage from washing against the care label, and the small colour and size variations described in our Terms.

Your statutory rights under the Consumer Rights Act 2015 are not affected.

Complaints handling

If something goes wrong, we want to know and put it right quickly.

1. Tell us: email sales@westcoastworkwear.co.uk or call 0800 169 2228 with your order number, what went wrong and photos if you can.
2. We acknowledge it within 1 working day and tell you who is dealing with it.
3. We aim to resolve it within 5 working days. If it takes longer, we'll keep you updated.
4. Not happy with the answer? Ask for it to go to our Director, who will review it and reply within 10 working days.

Every complaint is logged and reviewed so we can stop it happening again.

Artwork & intellectual property

You must own, or have permission to use, every logo, name and design you ask us to print or embroider.

• Your artwork stays yours. We only use it to make your orders. We keep it on file so re-orders are quick; ask and we'll delete it.
• Permission. By sending artwork you confirm it doesn't break anyone's trademark or copyright. You agree to cover any claim made against us because it does.
• We can say no to any design we think infringes someone's rights, or is offensive or unlawful.
• Our designs. Mock-ups, designs and embroidery files we create remain ours until the order is paid for. Our own-brand garment designs stay ours.
• Showcasing your work. We may share photos of finished orders on our website and social media. Tell us if you'd rather we didn't.
• Best file types: vector files (AI, EPS, PDF or SVG). We can redraw low-quality logos; we'll tell you if there's a charge first.

Quality policy

Our aim is simple: the right garments, branded right, delivered on time – every order, since 1995.

• Send a proof for every branded order and only produce once it's approved
• Check every order before it leaves: right items, sizes, quantities, logo position and finish
• Keep lead times to 5–7 working days and tell customers early if anything changes
• Train our team on our machines, processes and products
• Log every complaint and mistake, fix the cause, and track it so it doesn't happen again
• Ask customers for feedback and review our performance regularly

We are working towards ISO 9001 certification. This policy is set by our Director and reviewed every year.

Environmental & sustainability policy

Westcoast Workwear is committed to cutting the environmental impact of everything we make, print and deliver from our Southport unit. We have signed the SME Climate Commitment.

What we do now:

• Offer recycled, organic and eco ranges alongside standard garments, and point customers to them
• Produce to order, so we don't make stock that ends up as waste
• Use water-based inks and energy-efficient equipment where possible
• Group deliveries and offer click & collect to reduce courier miles

What we're working towards:

• Measuring our carbon footprint and halving emissions by 2030, reaching net zero by 2050
• ISO 14001 environmental certification after ISO 9001
• More recycled and lower-impact products in our core ranges

This policy is reviewed every year by our Director and shared with all staff.

Ethical sourcing policy

We only buy from suppliers and factories that treat their workers fairly and safely. We expect every supplier, including the overseas factory that makes our own-brand clothing, to:

• Use no forced, bonded or child labour
• Pay at least the legal minimum wage and keep working hours within the law
• Provide safe, clean and healthy workplaces
• Allow workers to join a union and speak up without fear
• Treat all workers equally, with no harassment or discrimination
• Follow local environmental laws

These standards are based on the Ethical Trading Initiative (ETI) Base Code.

How we check: we mainly buy from established brands that publish their own ethical audits (such as Sedex/SMETA, amfori BSCI, WRAP or Fair Wear). For the overseas factory that makes our own-brand clothing, we ask for and review its independent audit reports.

If a supplier falls short, we work with them to fix it. If they won't, we stop buying from them.

Modern slavery statement

Westcoast Workwear has zero tolerance of modern slavery and human trafficking in our business and supply chain. We publish this statement voluntarily, because our customers and public-sector buyers expect it.

Our business. We supply branded workwear, uniforms and promotional merchandise from Southport, and design and manufacture our own clothing overseas. We buy garments and merchandise from UK and European wholesalers.

Our risks. The biggest risk sits in garment and merchandise manufacturing overseas, not in our own workplace.

What we do:

1. Follow our Ethical sourcing policy with every supplier
2. Prefer suppliers with independent ethical audits
3. Check right-to-work for every employee and casual worker, and pay everyone directly
4. Brief staff on the warning signs and how to report concerns
5. Review this statement every year

Report a concern: email sales@westcoastworkwear.co.uk (marked "Confidential – Director") or call the Modern Slavery Helpline on 08000 121 700.

Approved by the Director, Westcoast Workwear Ltd. Statement for 2026–27.

Whistleblowing policy

Anyone who works with us – staff, casual workers, suppliers or customers – can report wrongdoing safely.

• What to report: fraud, bribery, health and safety dangers, environmental harm, modern slavery, or breaking the law.
• How: speak to our Director, or email sales@westcoastworkwear.co.uk marked "Confidential – Director". If the concern is about the Director, contact the charity Protect (protect-advice.org.uk).
• Your protection: you will not be treated unfairly for raising a genuine concern, even if it turns out to be wrong. Staff are protected by the Public Interest Disclosure Act 1998.

Accessibility statement

We want everyone to be able to use our website and order from us easily. We are a Disability Confident Committed employer.

• We aim to meet the WCAG 2.2 AA accessibility standard: readable text, good colour contrast, image descriptions and keyboard-friendly navigation.
• Some parts of the site, such as the online logo designer, are run by third-party software and may not be fully accessible.
• Struggling with anything? Call 0800 169 2228 or email sales@westcoastworkwear.co.uk and we'll take your order by phone or email instead.

Last updated: October 2026.