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Anti-Slavery Policy

Introduction

At Westcoast Workwear, we are committed to upholding the highest standards of ethical conduct in all facets of our business. This commitment extends to our unequivocal stance against modern slavery and human trafficking. As part of our dedication to responsible business practices, we have implemented this Anti-Slavery Policy to articulate our commitment to preventing, detecting, and eradicating any form of slavery or exploitation within our organisation and supply chain.

Policy Statement

This policy encompasses all individuals associated with Westcoast Workwear, including employees, contractors, suppliers, and business partners. We expect strict adherence to the principles outlined in this policy, with a collective responsibility to ensure that our operations and supply chain remain free from any involvement in slavery or human trafficking.

Compliance with Laws
Westcoast Workwear is steadfast in its commitment to complying with all relevant laws and regulations concerning slavery and human trafficking, including the Modern Slavery Act 2015 in the United Kingdom. We insist on full compliance with these laws and expect the same commitment from all parties associated with our business.

 

Supply Chain Due Diligence
Recognising the significance of understanding our supply chain, Westcoast Workwear is committed to conducting thorough due diligence on our suppliers. This diligence is aimed at ensuring that our suppliers share our values and commitment to eradicating slavery and human trafficking. We will work collaboratively with our suppliers to address any identified risks and promote continuous improvement.

 

Supplier Contracts
Our contracts with suppliers will expressly stipulate the necessity for compliance with anti-slavery and human trafficking laws. We expect suppliers to implement and enforce similar policies within their own organisations and supply chains.

Training and Awareness
Westcoast Workwear places paramount importance on ensuring that our employees possess awareness of the risks and indicators associated with modern slavery and human trafficking. Accordingly, we will provide training to relevant employees to enhance awareness and foster a culture of vigilance against these illicit practices.

 

Reporting Mechanisms
We actively encourage all employees and business partners to promptly report any concerns or suspicions related to modern slavery or human trafficking. Robust reporting mechanisms are in place, ensuring confidentiality and safeguarding individuals from any form of retaliation.

 

Investigations and Corrective Action
Upon receipt of any reported concerns related to modern slavery, Westcoast Workwear will conduct thorough investigations. If any violation is substantiated, we are committed to taking immediate corrective action. This may involve terminating relationships with non-compliant suppliers or implementing measures to address internal issues.

 

Continuous Improvement
Westcoast Workwear is dedicated to the ongoing enhancement of our efforts to prevent modern slavery and human trafficking. Regular reviews of this policy will be conducted to ensure its effectiveness and alignment with evolving best practices.

 

Conclusion

Westcoast Workwear remains unwavering in its commitment to transparent and ethical business practices. Through the implementation of this Anti-Slavery Policy, we aim to actively contribute to the global effort to eradicate modern slavery and human trafficking in all its forms. Working collaboratively with our employees, suppliers, and stakeholders, we endeavor to uphold these principles and maintain a responsible and sustainable business operation.

Returns Policy

At Westcoast Workwear, customer satisfaction is our top priority. We understand that there may be occasions when you need to return a product. This Product Returns Policy outlines the procedures and guidelines for returning items purchased from Westcoast Workwear.

**1. Returns Eligibility:**
   - To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
   - Returns are accepted within [30 days] of the purchase date.

**2. Non-Returnable Items:**
   - Certain items are not eligible for return, including personalised or customised products, clearance items, and items marked as final sale.

**3. Return Process:**
   - To initiate a return, please contact our Customer Service team at [sales@westcoastworkwear.co.uk or] within the specified return period.
   - Provide your order number, the reason for the return, and any relevant details.
   - Our Customer Service team will guide you through the return process and provide a Return Authorization (RA) number.

**4. Return Authorization (RA) Number:**
   - A Return Authorization (RA) number is required for all returns.
   - Clearly mark the RA number on the outside of the package.

**5. Shipping of Returns:**
   - Customers are responsible for the cost of return shipping unless the return is due to a Westcoast Workwear error.
   - We recommend using a trackable shipping service to ensure that your return is received.

**6. Inspection and Processing:**
   - Upon receiving your returned item, our team will inspect it for eligibility and compliance with our return policy.
   - Returns that meet the criteria will be processed promptly.

**7. Refunds:**
   - Refunds will be issued to the original payment method used for the purchase.
   - Please allow [7 days] for the refund to reflect in your account after the return has been processed.

**8. Exchanges:**
   - If you wish to exchange an item, please follow the return process and place a new order for the desired item.

**9. Damaged or Defective Items:**
   - If you receive a damaged or defective item, please contact our Customer Service team immediately.
   - Provide details and, if possible, attach photos of the damaged or defective item.

**10. Westcoast Workwear Error:**
   - If the return is a result of a Westcoast Workwear error, we will cover the cost of return shipping.

**11. Restocking Fee:**
   - A restocking fee may be applied for returns that do not meet our eligibility criteria.

**12. Changes to this Policy:**
   - Westcoast Workwear reserves the right to update or modify this Product Returns Policy at any time. Updates will be effective upon posting on our website.

If you have any questions or concerns regarding our Product Returns Policy, please contact our Customer Service team at sales@westcoastworkwear.co.uk. We are here to assist you and ensure your experience with Westcoast Workwear is positive and hassle-free.

Cookie Policy

**Westcoast Workwear Cookie Policy**

*Effective Date: [16/01/2024]*

At Westcoast Workwear, we use cookies to enhance your experience on our website. This Cookie Policy explains how we use cookies and similar technologies, the choices you have, and the control you can exercise over them.

**1. What are Cookies:**
   Cookies are small text files that are placed on your device when you visit our website. They are widely used to make websites work efficiently and provide valuable information to website owners.

**2. Types of Cookies We Use:**
   - **Essential Cookies:** These cookies are necessary for the website to function properly. They enable core functionalities such as security, network management, and accessibility.
   - **Analytical/Performance Cookies:** These cookies help us analyze how visitors use our website, allowing us to improve its functionality and performance.
   - **Functional Cookies:** These cookies enable enhanced features and personalization, such as remembering your preferences and choices.
   - **Marketing Cookies:** These cookies are used to deliver relevant advertisements and promotional content based on your interests.

**3. How We Use Cookies:**
   - Westcoast Workwear uses cookies to improve the overall user experience, analyze website traffic, and personalise content.
   - We may also use cookies to track your preferences and provide you with tailored content and marketing messages.

**4. Third-Party Cookies:**
   - Some cookies on our website may be set by third-party services we utilise for analytics, advertising, or social media integration.
   - We do not have control over third-party cookies. Please refer to the respective privacy and cookie policies of these third parties for more information.

**5. Your Cookie Choices:**
   - Most web browsers automatically accept cookies. However, you can choose to modify your browser settings to decline cookies or alert you when cookies are being sent.
   - Please note that disabling certain cookies may impact the functionality of our website.

**6. Changes to this Cookie Policy:**
   - Westcoast Workwear reserves the right to update or modify this Cookie Policy at any time. Any changes will be effective upon posting on our website.

**7. Contact Us:**
   - If you have any questions or concerns about our Cookie Policy, please contact us at [sales@westcoastworkwear.co.uk].

By continuing to use our website, you consent to the use of cookies as described in this Cookie Policy. We recommend reviewing this policy periodically for any updates.

Thank you for choosing Westcoast Workwear.

*Last Updated: [16/01/2024]*

Privacy Policy

**Westcoast Workwear Website Privacy Policy**

At Westcoast Workwear, we prioritise the privacy and security of our website users. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

**1. Information Collection:**
   We collect limited personal information, including name, contact details, and browsing behavior, to enhance your experience on our website.

**2. Use of Information:**
   The information collected is utilised for order processing, customer service, and website improvement. We do not sell or share your data with third parties for marketing purposes.

**3. Cookies:**
   Our website uses cookies to personalize content, analyze site traffic, and improve user experience. By using our site, you consent to the use of cookies.

**4. Security:**
   We implement industry-standard measures to protect your data. However, it's essential to note that no online transmission is entirely secure.

**5. Third-Party Links:**
   Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage users to review their policies.

**6. Changes to Privacy Policy:**
   We reserve the right to update this Privacy Policy. Any modifications will be effective upon posting on our website.

By using Westcoast Workwear's website, you agree to this Privacy Policy. For inquiries or concerns, contact us at [Contact Email/Phone].

*Last Updated: [16/01/2024]*

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